Terms and Conditions

Welcome to Savora Express, a food delivery service operating in Mauritius. By using our platform, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By accessing or using our website, mobile application, or services, you agree to these Terms and Conditions. If you do not agree to these terms, you must not use our services.

2. Definitions

"Platform": Refers to the website, mobile application, or any other medium through which our services are provided.

"User": Refers to any person or entity using our services, including customers and restaurants.

"Order": Refers to a request placed by a customer for food delivery or pickup.

"Restaurant": Refers to the food establishment providing meals through our platform.

3. User Responsibilities

Account Creation:

Users must provide accurate and complete information when creating an account.

Users are responsible for maintaining the confidentiality of their account credentials.

Prohibited Activities:

Users must not use the platform for any illegal or unauthorized purpose.

Users must not interfere with the operation of the platform or engage in fraudulent activities.

Age Restriction:

Users must be at least 18 years old to use our services. By using the platform, you confirm that you meet this requirement.

4. Order Placement

Order Confirmation:

Orders are subject to acceptance by the restaurant. We are not responsible if a restaurant refuses to fulfill an order.

Order Modifications:

Users may modify or cancel an order only if the restaurant has not yet started preparing the food.

Pricing:

Prices displayed on our platform are subject to change without prior notice. The final price will be confirmed at the time of delivery, as some restaurant prices may be exclusive of VAT..

5. Payment Terms

Payment Methods:

We accept payments via mobile payment solutions, and cash on delivery (if available).

Service Fee:

A service fee of 12% of the subtotal will be applied to all orders.

Delivery Fee:

Delivery fees vary based on the customer's location and the restaurant's location. Fees will be displayed at checkout.

Taxes:

All prices include applicable taxes unless otherwise stated.

6. Delivery Policies

Delivery Areas:

We deliver to specified areas in Mauritius. Delivery availability is displayed during the ordering process.

Delivery Time:

Estimated delivery times are provided for reference only. We are not responsible for delays caused by traffic, weather, or other unforeseen circumstances.

Contactless Delivery:

Users may request contactless delivery for added safety. The delivery person will leave the order at the specified location.

Failed Deliveries:

If a delivery cannot be completed due to incorrect address details or the customer's unavailability, the order may be canceled, and a refund may not be issued.

7. Cancellations and Refunds

Customer Cancellations:

Customers may cancel an order before the restaurant starts preparing the food. Refunds will be processed based on the payment method used.

Restaurant Cancellations:

If a restaurant cancels an order, the customer will receive a full refund.

Refund Processing:

Refunds may take 5-7 business days to reflect in the customer's account, depending on the payment method.

8. Food Quality and Safety

Restaurant Responsibility:

Restaurants are responsible for the quality, safety, and packaging of the food.

Allergies and Dietary Restrictions:

Customers must inform the restaurant of any allergies or dietary restrictions when placing an order. We are not responsible for any adverse reactions.

9. Dispute Resolution

Customer Complaints:

Customers may file a complaint regarding food quality, delivery issues, or payment disputes by contacting our customer support team.

Resolution Process:

We will investigate complaints and work with the customer and restaurant to resolve the issue promptly.

10. Limitation of Liability

Platform Liability:

We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

Restaurant Liability:

Restaurants are solely responsible for the food they prepare and deliver.

11. Intellectual Property

Ownership:

All content on the platform, including logos, text, and images, is the property of Savora Express and is protected by intellectual property laws.

Use Restrictions:

Users must not reproduce, distribute, or modify any content from the platform without prior written consent.

12. Privacy Policy

Data Collection:

We collect personal information such as name, address, and payment details to provide our services.

Data Usage:

User data is used to process orders, improve services, and communicate with users.

Data Protection:

We implement security measures to protect user data. However, we cannot guarantee absolute security.

13. Amendments to Terms

Changes to Terms:

We reserve the right to modify these Terms and Conditions at any time. Users will be notified of significant changes.

Continued Use:

Continued use of the platform after changes constitutes acceptance of the updated terms.

14. Governing Law

These Terms and Conditions are governed by the laws of Mauritius. Any disputes arising from the use of our services will be resolved in the courts of Mauritius.

15. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

By using our platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Effective Date: 24/03/2025

Last Updated: 24/03/2025